And that’s the email that kicked off Day “T-21.” All caps emotion with just a whiff of hysteria.
Here’s the short version :
On September 29th, we ordered this excellent looking light along with a couple of mirrors from Pottery Barn :
The mirrors were in-stock, but the lights were backordered until October 6th. No worries. We didn’t really need them until the middle of October anyway. And the “special” price versus the “regular” price was worth a few laughs.
With finish work underway, John asked us to do an inventory over the weekend and make sure everything was on-site. (Apparently WE NOW HAVE A DEADLINE.) In the process noticed that the Pottery Barn lights weren’t there.
Checked the Pottery Barn on-line account and the shipping date has magically moved to the end of October 24th. Called Customer Service and find out that the date is wrong. It’s now actually NOVEMBER 27th.
No notice. No nice call or email saying “we’re sorry we’re late.” Zip. Nothing. Nada. And if you check the Pottery Barn site today, you’ll see nothing about the backorder date. It’s just a teeny little surprise that they’re saving for a rainy day.
The best part? They sent the following a few hours later :
Just two more glasses of wine and we’ll be ready to share some feedback with Brittany and the rest of the Pottery Barn team.
(And “yes,” we’re aware of the irony and whats his name’s job. We’re choosing to ignore it.)